Troubleshooting and Known Issues - Printable Version +- Alera Forum (https://aleratrading.com/forum) +-- Forum: Alera Portfolio Manager (https://aleratrading.com/forum/forumdisplay.php?fid=1) +--- Forum: Bugs and Problems (https://aleratrading.com/forum/forumdisplay.php?fid=4) +--- Thread: Troubleshooting and Known Issues (/showthread.php?tid=13) Pages:
1
2
|
Troubleshooting and Known Issues - admin - 11-20-2018 Troubleshooting and Known Issues This thread will contain a list of known issues regarding APM and the softwares it is integrated with. Some issues will have easy fixes if you come across them. APM
Interactive Brokers
RE: Known Issues - OmarS - 10-28-2020 I noticed that the target profit orders generated by Alera are incorrect. I have a 2% profit target stipulated in the Alera position management section of my strategy. However, the calculations are incorrect. In some cases the calculations are approximately correct, but in most cases the calculations are very off and can range anywhere from 0.32% to 4.48% on my sample list. I am not able to post the screenshots here, but wherever I look in Strategy Log or Portfolio tab the numbers are incorrect. Thanks. RE: Known Issues - admin - 11-02-2020 (10-28-2020, 09:54 AM)OmarS Wrote: I noticed that the target profit orders generated by Alera are incorrect. I have a 2% profit target stipulated in the Alera position management section of my strategy. However, the calculations are incorrect. In some cases the calculations are approximately correct, but in most cases the calculations are very off and can range anywhere from 0.32% to 4.48% on my sample list. I am not able to post the screenshots here, but wherever I look in Strategy Log or Portfolio tab the numbers are incorrect. Thanks. Sorry to hear that. If you can send a screenshot of your strategy settings, the portfolio tab, and the log file to contact@aleratrading.com, then I take a better look at the issue. RE: Troubleshooting and Known Issues - xvladax007 - 07-10-2021 Hello, I am very interested in APM and I would like to try it. But always when I click on start to connect to ib gateway, APM crashes without any message. I tried different versions of APM, but the problem remains. I use windows 10 pro and the configuration of my device is normal (standard corporate laptop, but there are no restrictions on applications). Please, what can I do to make the program work? RE: Troubleshooting and Known Issues - admin - 07-25-2021 (07-10-2021, 12:57 PM)xvladax007 Wrote: Hello, I am very interested in APM and I would like to try it. But always when I click on start to connect to ib gateway, APM crashes without any message. I tried different versions of APM, but the problem remains. I use windows 10 pro and the configuration of my device is normal (standard corporate laptop, but there are no restrictions on applications). Please, what can I do to make the program work? Would it be possible for you try APM on a different computer? We have not seen this issue before. RE: Troubleshooting and Known Issues - xvladax007 - 08-02-2021 (07-25-2021, 04:13 PM)admin Wrote:(07-10-2021, 12:57 PM)xvladax007 Wrote: Hello, I am very interested in APM and I would like to try it. But always when I click on start to connect to ib gateway, APM crashes without any message. I tried different versions of APM, but the problem remains. I use windows 10 pro and the configuration of my device is normal (standard corporate laptop, but there are no restrictions on applications). Please, what can I do to make the program work? Yes, I tried APM on different laptop, also on my VPS. At first APM worked on my VPS, then the same problem occurred (without any changes on my VPS). Is it possible that issue is related to ib gateway or my ib account? I have also tried several versions of APM and ib gateway. It's very frustrating because it cost a lot of time. But I like the functionality of the software, so it's worth a try. Thanks RE: Troubleshooting and Known Issues - admin - 08-11-2021 (08-02-2021, 10:13 AM)xvladax007 Wrote:(07-25-2021, 04:13 PM)admin Wrote:(07-10-2021, 12:57 PM)xvladax007 Wrote: Hello, I am very interested in APM and I would like to try it. But always when I click on start to connect to ib gateway, APM crashes without any message. I tried different versions of APM, but the problem remains. I use windows 10 pro and the configuration of my device is normal (standard corporate laptop, but there are no restrictions on applications). Please, what can I do to make the program work? Can you please send me a copy of your account logs to contact@aleratrading.com. The account logs should be in your account directory. Also, please send a screenshot of your IB gateway settings. I'll be able to respond to you faster through email. RE: Troubleshooting and Known Issues - Marcel - 11-23-2021 Most nights I lose my IB TWS connection and I see these messages. Has anyone else encountered this and did they come up with a solution? RE: Troubleshooting and Known Issues - admin - 11-29-2021 (11-23-2021, 08:02 AM)Marcel Wrote: Most nights I lose my IB TWS connection and I see these messages. Has anyone else encountered this and did they come up with a solution? I recommend you use IB Gateway to run Alera instead of TWS -- let me know if you still see this issue with IBG. I should probably also have APM automatically reconnect if it can't retrieve the base currency. RE: Troubleshooting and Known Issues - Marcel - 12-29-2021 (11-29-2021, 11:03 AM)admin Wrote:(11-23-2021, 08:02 AM)Marcel Wrote: Most nights I lose my IB TWS connection and I see these messages. Has anyone else encountered this and did they come up with a solution? Just to share for others: I switched to IB Gateway and it has been working much better, it hasn't shut down unexpectedly since. Also I changed everything from the auto logoff time set for 11:45 pm to auto restart set for 8:00 am. If I get a problem with the auto restart, I'm there in the morning to see it, but there hasn't been any problems. |