08-11-2021, 06:59 AM
(08-02-2021, 10:13 AM)xvladax007 Wrote:(07-25-2021, 04:13 PM)admin Wrote:(07-10-2021, 12:57 PM)xvladax007 Wrote: Hello, I am very interested in APM and I would like to try it. But always when I click on start to connect to ib gateway, APM crashes without any message. I tried different versions of APM, but the problem remains. I use windows 10 pro and the configuration of my device is normal (standard corporate laptop, but there are no restrictions on applications). Please, what can I do to make the program work?
Would it be possible for you try APM on a different computer? We have not seen this issue before.
Yes, I tried APM on different laptop, also on my VPS. At first APM worked on my VPS, then the same problem occurred (without any changes on my VPS). Is it possible that issue is related to ib gateway or my ib account? I have also tried several versions of APM and ib gateway. It's very frustrating because it cost a lot of time. But I like the functionality of the software, so it's worth a try.
Thanks
Can you please send me a copy of your account logs to contact@aleratrading.com. The account logs should be in your account directory. Also, please send a screenshot of your IB gateway settings.
I'll be able to respond to you faster through email.